Our Work
Our work explores and documents the practice of legislative casework, elevates the public service and the subject-matter expertise of dedicated constituent service staff, supports offices and legislators in building outstanding constituent service programs, and builds bridges between casework and policy.
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Casework Mirror Newsletter
Regular newsletter for Congressional caseworkers on agency updates, tools and resources, and casework coverage.
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Connecting Casework and Oversight
Research and recommendations exploring the connections between casework and insight for oversight at scale.
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Casework Recommendations
Recommendations for House and Senate institutional offices on supporting casework.
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Transition Resources
Tools, templates, and guides for casework teams navigating an election-season transition.
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Departing Caseworker Advisory Group
Professional support working group for caseworkers navigating career transitions in the 2026 election cycle.
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CSI Substack
Research, interviews, writing, and updates on casework.
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Casework Media Coverage Archive
Research archive of local media coverage of constituent services.
Work with us
Legislative offices, institutional offices, caucuses, civic technologists, funders, colleges and universities, and civil society organizations: if one of these projects fits your work or you’d like to discuss collaboration, we'd love to hear from you.