Cleveland, OH — November 9th, 2026 — The Constituent Service Institute (CSI) today released Connecting Casework to Oversight, a set of recommendations calling on the incoming 120th Congress to treat constituent casework as a standing source of insight for oversight of federal agencies.
Caseworkers are often the first to see when a federal program is failing the people it serves, but that insight rarely reaches the committees responsible for oversight.
CSI calls on the incoming majorities in the House and Senate, and on committee leaders in both parties, to make two low-cost commitments:
Write casework into House committee oversight plans. Committees with jurisdiction over high-volume casework agencies should include CaseCompass data and agency responsiveness in the oversight plans House rules require them to adopt by March 1.
Hold Constituent Service Day hearings in both chambers. Modeled on Member Day hearings, these would gather trends and stories from casework offices through a secure form, then bring a bipartisan panel of caseworkers and Members before the committee to testify on systemic issues.
The report also includes model oversight plan language and a map of committee jurisdiction over the agencies that generate the most casework.
About the Constituent Service Institute
The Constituent Service Institute researches, trains, and champions constituent service at all levels of American government. Learn more at constituentserviceinstitute.org.